Answers to the most common questions concerning the use and range of our compatible cartridges....

What should i do if the ink cartridge warning light appears after installing a cartridge?

1. Switch the printer off for 20 seconds and restart.
2. If the light is still on after step 1, remove the affected cartridge, following the printer cartridge change instructions.
3. Clean the face of the electrical contacts of the chip with a piece of dry tissue and re-insert the affected cartridge.

Will Jet Tec compatible products invalidate my printer guarantee?

Jet Tec has a very comprehensive 100% guarantee, which covers both the compatible products and the printer.

The Jet Tec compatible cartridge does not look the same as the original branded cartridge?

You may notice the compatible cartridge varies in its design when compared to the original branded product. The Jet Tec compatible cartridge is different to avoid the intellectual property rights owned by the original equipment manufacturer. These changes will NOT affect the quality of the printout.

Will a Jet Tec compatible cartridge damage my printer?

No. Although it may appear a different shape the Jet Tec compatible cartridges have been rigorously tested by quality control to ensure no printer damage will occur.

Will I get the same quality from a Jet Tec compatible cartridge?

All Jet Tec compatible cartridges are manufactured in the UK by the world's leading compatible inkjet cartridge manufacturer. We know you will be extremely pleased by the results.

Will a Jet Tec compatible cartridge print the same amount as an original branded cartridge?

The compatible cartridge will print at least the same amount, and in some cases more than the original branded product. We have the Extralife range of cartridges for Canon and Epson printers. Jet Tec Extralife cartridges print up to one third more pages at 100% coverage when compared to original cartridges. On most new printer models the software in the printer dictates how much a cartridge can print. The compatible cartridges are designed to print the correct quantities where the printer dictates.

Can I use an original branded cartridge once I have used a Jet Tec compatible cartridge?

Yes. Our products will not affect the printer if you wish to switch back to an original, however we are confident that once you have tried our high quality, high value product you will see no reason to go back to using an original branded cartridge.

Is your printout unsatisfactory?

Perform a cleaning cycle using your printer software. Refer to your printer manual for cleaning cycle instructions.

If the printout is imperfect after performing a cleaning cycle please follow the steps below.

1. Take the cartridge out of the printer.
2. Fold a pad of paper tissue and moisten with warm water.
3. Place the paper tissue on a work surface and wipe the print-head exerting slight pressure.
4. Replace the cartridges into the printer and print again.

If the printout is still unsatisfactory repeat steps 1-4.

Caution: Take care not to touch or damage the copper contacts whilst performing steps 1-4.

Do you sell compatible inkjet cartridges or ink for Dell, Hewlett Packard or Lexmark printers?

Unfortunately we are currently unable to supply a compatible inkjet cartridge for Dell, Hewlett Packard or Lexmark printers due to the complex print head on each ink cartridge covered by many patents.

However we can supply :

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