Answers to the most common questions concerning the use and range of our compatible Laser cartridges. For additional information please visit http://www.inksupport.info
I have fitted the cartridge and no print is on the paper.
Some cartridges are fitted with removable seals to prevent toner leaking from the product. Simply pull the detachable plastic seal from the side of the cartridge fully to release the toner
Do I shake the cartridge prior to installation to my printer?
Your cartridge contains very fine powder called ‘toner’. Prior to installation gently rock the cartridge from side to side 2 to 3 times to allow the powder to move into position before printing. You will not need to repeat this process once the cartridge is installed as most cartridges contain a mechanical paddle which agitates the powder during the printing process.
I am using one of your products for the first time and there is no seal to remove like on the OEM product.
Some cartridges do not require the fitment of a seal. We have remanufactured this product so it does not require a seal.
I have used a remanufactured cartridge before and the drum was a different colour.
Prior to remanufacturing the cartridge, each product is tested to ensure the ‘drum’ usually a dull blue /green, is in a good condition. OEM drums are very versatile and can be in some cases repeatedly used.
If the original drum has been damaged during the collection and recovery process, a new drum will be fitted which will usually be shiny light green.
My laser toner will no longer print (Product fitted with a micro chip)
Some laser toner cartridges are fitted with a memory chip which prevents the cartridge working once the chip has reached the end of its pre-set counter. This chip cannot be reset.
Please note that some chips are radio frequency devices and are fitted to the interior of the cartridge and cannot be visually detected.
My toner will no longer print (No chip fitted)
If you experience you cartridge rapidly deteriorating, it is highly likely it has run out of toner powder. Prior to purchasing your next cartridge, remove the existing product and gently rock the product from side to side. It is possible the rocking motion will shift any remaining toner powder in the cartridge enabling you to continue to print a few extra pages. Please do not rapidly shake the product as this may result in toner leakage from the built in waste tank.
I have installed the cartridge and the toner level indicator is not active.
To avoid patent infringements the design of the memory chip may differ from the original product. Some laser toner cartridges when installed will not display the memory status bar of your printer display. This does not affect the performance of the cartridge and you may continue to print.
The toner powder has not stuck to the paper and can be brushed off.
After the toner has been transferred to the paper within the printer, the paper passes through a ‘fuser unit’. The fuser unit is designed to heat the toner powder and adhere it to the paper.
The fuser unit is a consumable component and may not be working.
How can I tell how much toner is left within my cartridge?
Many printers have a function to extract the cartridge and printer supplies status.
Select the menu button then the information button.
Under this heading you may be able to select the printer supplies status.
By pressing the colour or paper feed button the printer supplies status page may be printed.
How to clear up toner powder.
In the unlikely event toner powder is deposited onto a work surface, wipe away with a damp disposable tissue. Always unplug the printer from the power supply before cleaning your printer.
To remove toner from your hands use cold water with mild household soap. Do not use warm or hot water as this will fuse the toner to your skin.